Approving Participant Balance Updates

Introduction

This article explains how providers and coordinators can approve participant balance updates in the MyConsumables web app. Approving balance updates ensures accurate budget tracking for NDIS / SAH-funded participants.

Before you start

Logged in as a Provider.
At least one participant linked to your account
Must have a Internet connection

Step-by-Step Guide

Log in to the MyConsumables web app as a Provider.
Navigate to Participant Management.
Select the participant whose balance update needs approval.
Open the participant’s Profile.
Go to the Balance section.
Review the updated balance details submitted by the participant.
Click Approve Balance.

Once approved, the balance will be applied immediately and the button will change back to Update Balance.

What Happens After Approval

The participant’s balance is updated in real time.
Budget tracking and spending calculations will use the approved balance.
The participant can continue placing orders using the updated balance.

Tips / Best Practices

Review balance details carefully before approving.
Confirm changes with the participant if needed.
Approve updates promptly to avoid delays in ordering or budget tracking.

Troubleshooting / Common Issues

Approve button not visible: Ensure the participant has submitted a balance update.
Balance not updated: Refresh the page or revisit the participant profile.

How to Update NDIS / SAH Balance (Participant)
Budget Tracking (Participant)
Approving Participant Updates (Plan)
Contact Support

Feedback / Help Option

If you still need help, contact our support team via the Help Center.