<h2 data-pm-slice="1 1 []">Introduction</h2>
<p>This article explains how providers and coordinators can change a participant’s primary supplier in the MyConsumables web app. Updating the primary supplier ensures orders and consumables are sourced correctly.</p>
<h2>Before you start</h2>
<ul data-spread="false">
<li>Logged in as a <strong>Provider.</strong></li>
<li>
<p>At least one participant linked to your account</p>
</li>
<li>
<p>Must have a stable Internet connection</p>
</li>
</ul>
<h2>Step-by-Step Guide</h2>
<ol data-spread="false" start="1">
<li>
<p>Log in to the MyConsumables web app.</p>
</li>
<li>
<p>Go to <strong>Participant Management</strong>.</p>
</li>
<li>
<p>Select the participant.</p>
</li>
<li>
<p>Open the participant’s <strong>Profile</strong>.</p>
</li>
<li>
<p>Click <strong>Change Primary Supplier</strong>.</p>
</li>
<li>
<p>Search or browse for a supplier.</p>
</li>
<li>
<p>Select the supplier and confirm.</p>
</li>
</ol>
<h2>Important Notes</h2>
<ul data-spread="false">
<li>
<p>Changing the primary supplier will <strong>empty the cart</strong> and <strong>pause all active scheduled orders</strong>.</p>
</li>
<li>
<p>Changes reflect <strong>in real time</strong> in the participant’s portal.</p>
</li>
</ul>
<h2>Related Articles</h2>
<ul data-spread="false">
<li>
<p>How Providers Manage Participant Scheduled Orders</p>
</li>
<li>
<p>Remove a Participant</p>
</li>
<li>
<p>Contact Support</p>
</li>
</ul>
<h2>Feedback / Help Option</h2>
<p>If you still need help, contact our support team via the <a href="https://app.myconsumables.com.au/public/customer-support" target="_self"><strong>Help Center</strong></a>.</p>

INTRODUCTION

This article explains how providers and coordinators can change a participant’s primary supplier in the MyConsumables web app. Updating the primary supplier ensures orders and consumables are sourced correctly.


BEFORE YOU START

 * Logged in as a Provider.

 * At least one participant linked to your account

 * Must have a stable Internet connection


STEP-BY-STEP GUIDE

 1. Log in to the MyConsumables web app.

 2. Go to Participant Management.

 3. Select the participant.

 4. Open the participant’s Profile.

 5. Click Change Primary Supplier.

 6. Search or browse for a supplier.

 7. Select the supplier and confirm.


IMPORTANT NOTES

 * Changing the primary supplier will empty the cart and pause all active scheduled orders.

 * Changes reflect in real time in the participant’s portal.


RELATED ARTICLES

 * How Providers Manage Participant Scheduled Orders

 * Remove a Participant

 * Contact Support


FEEDBACK / HELP OPTION

If you still need help, contact our support team via the .

Change Primary Supplier

Getting Started for Providers

Dashboard Overview

How to Place an Order for your Participants

Provider Notifications & Alerts Explained

How to Register New Participant 

Invite an NDIS / SAH Participant 

Participant Management Overview

Approving Participant Balance Updates 

Edit Participant Details

Remove a Participant

How to Track Your Participant's Orders

How Providers Manage Participant Scheduled Orders

Update Participant Balance

Update Participant NDIS Plan / SAH Details

Order Management Overview 

View Participant Insights

How to Place a Scheduled Order for a Participant

When to Invite vs Register a Participant

Provider Management Overview (Shared Participants)

How to Invite a Provider 

How to Accept a Provider Invitation 

Managing Shared Participants 

Resources: Accessing Help, Guides, and External Links

For Providers