<h2 data-pm-slice="1 1 []">Introduction</h2>
<p>This article explains how to contact the MyConsumables support team to report a bug, ask for help, or provide feedback about the app.</p>
<h2>Before you start</h2>
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<p>You may access support from the login screen or after logging in to the app</p>
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<p>Use a supported web browser (Chrome, Firefox, Edge)</p>
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</ul>
<h2>Step-by-Step Instructions</h2>
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<p>Open the MyConsumables app.</p>
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<p>Access <strong>Contact Support</strong>:</p>
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<p>From the <strong>login screen</strong>, or</p>
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<p>From the <strong>menu</strong> after logging in</p>
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<p>Fill out the support form with the following details:</p>
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<p><strong>Email address</strong> (required)</p>
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<p><strong>Contact number</strong> (optional)</p>
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<p><strong>Severity</strong> (optional: Low, Medium, High, Critical)</p>
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<p><strong>Description</strong> of your issue, bug report, or feedback</p>
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<p>Submit the form.</p>
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<p>The support team will review your request and respond within <strong>1–3 working days</strong>.</p>
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<h2>Tips / Best Practices</h2>
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<p>Select the appropriate severity level to help prioritize urgent issues.</p>
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<p>Provide clear and detailed information to help the support team assist you faster.</p>
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</ul>
<h2>Troubleshooting / Common Issues</h2>
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<p><strong>No response yet:</strong> Please allow up to 3 working days for a reply.</p>
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<p><strong>Form not submitting:</strong> Refresh the page and try again.</p>
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</ul>
<h2>Related Articles</h2>
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<p>Security and Privacy Overview</p>
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</ul>

INTRODUCTION

This article explains how to contact the MyConsumables support team to report a bug, ask for help, or provide feedback about the app.


BEFORE YOU START

 * You may access support from the login screen or after logging in to the app

 * Use a supported web browser (Chrome, Firefox, Edge)


STEP-BY-STEP INSTRUCTIONS

 1. Open the MyConsumables app.

 2. Access Contact Support:
    
    * From the login screen, or
    
    * From the menu after logging in

 3. Fill out the support form with the following details:
    
    * Email address (required)
    
    * Contact number (optional)
    
    * Severity (optional: Low, Medium, High, Critical)
    
    * Description of your issue, bug report, or feedback

 4. Submit the form.

 5. The support team will review your request and respond within 1–3 working days.


TIPS / BEST PRACTICES

 * Select the appropriate severity level to help prioritize urgent issues.

 * Provide clear and detailed information to help the support team assist you faster.


TROUBLESHOOTING / COMMON ISSUES

 * No response yet: Please allow up to 3 working days for a reply.

 * Form not submitting: Refresh the page and try again.


RELATED ARTICLES

 * Security and Privacy Overview

Contact Support, Report a Bug, or Provide Feedback

How to Register for a MyConsumables Account

How to Log In to Your Account

How to Logout

App Navigation (Browser) – Quick Guide

How to Update Your Profile Details

How to Change Your Password

Change Email Address

Failed Login Attempts

Session Timeout

Security and Privacy Overview

How Notifications Work

Clearing Browser Cache (Basic Guide)

Deactivate or Delete Account

Why You’re Receiving Alerts

Communication: Using the In-App Chat Feature

General