How Notifications Work

Introduction

This article explains how notifications work in the MyConsumables app and how different user roles receive updates.

Before you start

• You must have an active MyConsumables account

• Use a supported web browser (Chrome, Firefox, Edge)

Notification Types by Role

MyConsumables delivers notifications differently depending on your role:

• Participants: Receive notifications via email only.

• Providers and Suppliers: Receive in-app notifications while logged in to the app. Email notifications may also be sent for important updates.

How Notifications Work

Notifications are generated automatically based on system activity, alerts, or required actions related to your account. These notifications help keep you informed and up to date.

Step-by-Step Instructions

1. Log in to the MyConsumables app (for Providers and Suppliers).

2. View notifications from the in-app notification area.

3. Click a notification to view more details or take action if required.

4. For Participants, check your registered email inbox for notification messages.

Tips / Best Practices

• Ensure your email address is correct to receive notifications.

• Check notifications regularly to stay informed.

• Review your notification preferences if available for your role.

Troubleshooting / Common Issues

• Not receiving email notifications: Check your spam or junk folder and verify your email address.

• In-app notifications not appearing: Refresh the page or log out and log back in.

Related Articles

• View Alerts

• Security and Privacy Overview