How Providers Manage Participant Scheduled Orders

Introduction

This article explains how providers and coordinators can manage scheduled orders on behalf of participants in the MyConsumables web app. Managing scheduled orders allows you to support participants by creating, updating, pausing, or cancelling recurring orders.

Before you start

Logged in as a Provider.
At least one participant linked to your account
At least one scheduled order created for a participant
Must have a stable Internet connection

Step-by-Step Guide

Log in to the MyConsumables web app as a Provider.
Navigate to the Participants section.
Select a participant to open their profile.
Go to the Latest Order section.
Select View All Scheduled Order.
Select a scheduled order to manage.

Available Actions

Providers can:

Edit existing scheduled orders (frequency, products, delivery date)
Pause or Activate scheduled orders
Cancel scheduled orders if no longer required
Skip an upcoming order cycle if needed

Important Notes

Changes apply only to future generated orders.
Changing a participant’s primary supplier will automatically pause scheduled orders.

Tips / Best Practices

Confirm changes with the participant before applying them.
Review scheduled orders regularly to ensure they still meet participant needs.
Use pause instead of cancel if the order may be needed again.

How to Create a Scheduled Order (Participant)
How to Activate, Pause, or Cancel a Scheduled Order (Participant)
How to Skip a Scheduled Order (Participant)

Feedback / Help Option

If you still need help, contact our support team via the Help Center.