How to Change Your Primary Supplier

Introduction

This article explains how participants can change their primary supplier in the MyConsumables web app. Setting the correct primary supplier ensures that orders and consumable management are properly linked.

Before you start

• Logged in as a Participant

• Must have a stable Internet connection

Step-by-Step Guide

1. Log in to the MyConsumables web app.

2. Click the Profile icon in the top menu.

3. Select Change Primary Supplier from the menu.

4. You will be redirected to the Change Primary Supplier page.

5. Search for a supplier by name or browse through the list.

6. Click Select next to your desired supplier.

7. Confirm the changes.

8. After saving, you will be redirected to the Marketplace with your updated primary supplier.

Tips / Best Practices

• Double-check the supplier details before confirming the change.
• Ensure that you select a supplier that meets your needs for regular consumables.
• Refresh the page if changes do not reflect immediately.
• Note: Changing your primary supplier will empty your cart and pause all active scheduled orders. You may need to redo orders and add consumables under the newly selected supplier.

• Troubleshooting / Common Issues

  • Primary supplier not updating: Refresh the page and try again.

  • Supplier not found: Use the search function or check the marketplace for availability.

  • Incorrect supplier selected: Repeat the steps to select the correct supplier.

  Related Articles

  • Participant Dashboard Overview

  • How to Place an Order 

  • Add or Update Consumables

  • Contact Support

  Feedback / Help Option

  Was this article helpful? Yes / No

  If you still need help, contact our support team via the Help Center.