How to Place an Order for your Participants

Introduction

This article explains how providers and coordinators can place an order on behalf of a participant in the MyConsumables web app. The ordering process is similar to placing an order as a participant, with the added step of selecting the participant first.

Before you start

Logged in as a Provider or Coordinator
At least one participant linked to your account
Participant has a primary supplier set or should know which supplier to order.
Must have a stable Internet connection

Step-by-Step Guide

Log in to the MyConsumables web app as a Provider or Coordinator.
From the side menu, click Marketplace.
Select the participant you want to place an order for.
Browse the marketplace and add products to the cart.
Review the cart and proceed to checkout.
Complete the required order details (delivery method, payment method, etc.).
Click Place Order to submit the order.

What Happens After Placing an Order

After the order is placed, you will be redirected to Order Management.
You can view the full order details, including items, status, and supplier information.
The order will follow the standard order lifecycle and statuses.

Tips / Best Practices

Confirm you selected the correct participant before placing the order.
Review quantities and payment method carefully before submitting.
Use Order Management to track progress and support the participant.

Troubleshooting / Common Issues

Cannot place order: Contact support.
Wrong participant selected: Request for Cancellation of the order or contact support immediately if the order was placed incorrectly.
Order not visible: Refresh the page or check Order Management.

How to Track Your Participant’s Orders
Participant Management Overview (Provider)
Contact Support