Participant FAQ

Introduction

This FAQ provides quick answers to the most common questions participants ask when using the MyConsumables web app.

Only orders marked as Received or Completed will update consumable stock. The system updates automatically 24 hours after delivery or collection.

The spending overview only includes Received orders paid via NDIS / SAH. Pending or cancelled orders are not counted.

Scheduled orders are automatically paused if you change your primary supplier. You can activate them again once ready.

Yes. You can use Skip Order to skip the upcoming cycle without cancelling or pausing the scheduled order.

When editing a scheduled order, you must choose whether changes apply to the next order or after the current order.

Low stock alerts are sent to your connected provider or coordinator. Participants see a red count indicator on the home page.

If you have a connected coordinator, balance updates require approval. Without one, updates apply immediately.

Yes. Your provider or coordinator can place orders and create scheduled orders for you if they are connected to your account.

Changing your primary supplier will empty your cart and pause active scheduled orders.

If something doesn’t look right, contact support with as much detail as possible so they can assist you.

Was this article helpful? Yes / No

If you still need help, contact our support team via the Help Center.