<h2>Introduction</h2>
<p>This article explains the types of notifications and alerts providers and coordinators may receive in the MyConsumables web app and why they are important.</p>
<h2>Before you start</h2>
<ul>
<li>Logged in as a <strong>Provider.</strong></li>
<li>
<p>At least one participant linked to your account</p>
</li>
<li>
<p>Must have a stable Internet connection</p>
</li>
</ul>
<h2>Types of Notifications</h2>
<p>Providers and coordinators may receive notifications for:</p>
<ul data-spread="false">
<li>
<p><strong>Low stock alerts</strong> for participant consumables</p>
</li>
<li>
<p><strong>Order updates</strong> (submitted, recieved)</p>
</li>
<li>
<p><strong>Approval requests</strong> for participant balance or plan updates</p>
</li>
</ul>
<h2>How Notifications Work</h2>
<ul data-spread="false">
<li>
<p>Notifications appear as <strong>in-app notifications</strong>.</p>
</li>
<li>
<p>Some notifications may also be sent via <strong>email</strong>, depending on the alert type.</p>
</li>
<li>
<p>Alerts are triggered automatically by system events.</p>
</li>
</ul>
<h2>Tips / Best Practices</h2>
<ul data-spread="false">
<li>
<p>Review notifications regularly to support participants proactively.</p>
</li>
<li>
<p>Take action promptly on approval requests and low stock alerts.</p>
</li>
<li>
<p>Use notifications to identify issues before participants are impacted.</p>
</li>
</ul>
<h2>Troubleshooting / Common Issues</h2>
<ul data-spread="false">
<li>
<p><strong>Too many alerts:</strong> Alerts are system-generated and cannot always be disabled.</p>
</li>
</ul>
<h2>Related Articles</h2>
<ul data-spread="false">
<li>
<p>Why You’re Receiving Alerts</p>
</li>
<li>
<p>How to Track Your Participant’s Orders</p>
</li>
<li>
<p>Contact Support</p>
</li>
</ul>
<h2>Feedback / Help Option</h2>
<p>If you still need help, contact our support team via the <a href="https://app.myconsumables.com.au/public/customer-support" target="_self"><strong>Help Center</strong></a>.</p>

INTRODUCTION

This article explains the types of notifications and alerts providers and coordinators may receive in the MyConsumables web app and why they are important.


BEFORE YOU START

 * Logged in as a Provider.

 * At least one participant linked to your account

 * Must have a stable Internet connection


TYPES OF NOTIFICATIONS

Providers and coordinators may receive notifications for:

 * Low stock alerts for participant consumables

 * Order updates (submitted, recieved)

 * Approval requests for participant balance or plan updates


HOW NOTIFICATIONS WORK

 * Notifications appear as in-app notifications.

 * Some notifications may also be sent via email, depending on the alert type.

 * Alerts are triggered automatically by system events.


TIPS / BEST PRACTICES

 * Review notifications regularly to support participants proactively.

 * Take action promptly on approval requests and low stock alerts.

 * Use notifications to identify issues before participants are impacted.


TROUBLESHOOTING / COMMON ISSUES

 * Too many alerts: Alerts are system-generated and cannot always be disabled.


RELATED ARTICLES

 * Why You’re Receiving Alerts

 * How to Track Your Participant’s Orders

 * Contact Support


FEEDBACK / HELP OPTION

If you still need help, contact our support team via the .

Provider Notifications & Alerts Explained

Getting Started for Providers

Dashboard Overview

How to Place an Order for your Participants

How to Register New Participant 

Invite an NDIS / SAH Participant 

Participant Management Overview

Approving Participant Balance Updates 

Edit Participant Details

Remove a Participant

How to Track Your Participant's Orders

How Providers Manage Participant Scheduled Orders

Change Primary Supplier

Update Participant Balance

Update Participant NDIS Plan / SAH Details

Order Management Overview 

View Participant Insights

How to Place a Scheduled Order for a Participant

When to Invite vs Register a Participant

Provider Management Overview (Shared Participants)

How to Invite a Provider 

How to Accept a Provider Invitation 

Managing Shared Participants 

Resources: Accessing Help, Guides, and External Links

For Providers