Resources: Accessing Help, Guides, and External Links

Introduction

This article explains how users can access Resources in the MyConsumables web app. The Resources section provides quick access to helpful materials such as the MyConsumables website, walkthrough videos, and the Welcome Pack.

Before you start

Logged in to the MyConsumables web app
Stable Internet connection

What You Can Find in Resources

The Resources section allows users to:

Visit the official MyConsumables website
Watch a walkthrough video to learn how the app works
Open the Welcome Pack for onboarding and guidance

All resource links open in a separate browser tab so you can continue using the app without interruption.

Accessing Resources

Log in to the MyConsumables web app.
Open the Resources section from the main navigation or side menu.
Select the resource you want to view.

Available Resource Links

MyConsumables Website

Opens the official MyConsumables website in a new tab.
Useful for learning more about the platform and updates.

Walkthrough Video

Opens a guided walkthrough video in a new tab.
Provides a visual overview of key features and workflows.

Welcome Pack

Opens the Welcome Pack in a new tab.
Contains onboarding information, tips, and usage guidance.

Tips / Best Practices

Use the walkthrough video when you are new or after feature updates.
Keep the Welcome Pack open for quick reference during setup.
Bookmark the MyConsumables website for announcements or updates.

Troubleshooting / Common Issues

Resource not opening: Check your browser pop-up or tab settings.
Blank page: Refresh the new tab or check your internet connection.
Video not playing: Ensure your browser supports video playback.

Getting Started for Providers
Dashboard Overview (Provider)
Communication: Using the In-App Chat Feature

Feedback / Help Option

If you still need help, contact our support team via the Help Center.