<h2 data-pm-slice="1 1 []">Introduction</h2>
<p>This article explains how providers and coordinators can update a participant’s NDIS / SAH balance in the MyConsumables web app.</p>
<h2>Before you start</h2>
<ul data-spread="false">
<li>Logged in as a <strong>Provider.</strong></li>
<li>
<p>At least one participant linked to your account.</p>
</li>
<li>
<p>Must have a stable Internet connection.</p>
</li>
</ul>
<h2>Step-by-Step Guide</h2>
<ol data-spread="false" start="1">
<li>
<p>Log in to the MyConsumables web app.</p>
</li>
<li>
<p>Navigate to <strong>Participant Management</strong>.</p>
</li>
<li>
<p>Select the participant.</p>
</li>
<li>
<p>Open the <strong>Balance</strong> section in the participant profile.</p>
</li>
<li>
<p>Click <strong>Update Balance</strong>.</p>
</li>
<li>
<p>Enter the updated balance details.</p>
</li>
<li>
<p>Click <strong>Save Changes</strong>.</p>
</li>
</ol>
<h2>Important Notes</h2>
<ul data-spread="false">
<li>
<p>When a <strong>provider updates the balance</strong>, <strong>no approval is required</strong>.</p>
</li>
<li>
<p>Balance updates are applied <strong>immediately</strong>.</p>
</li>
<li>
<p>Changes reflect <strong>in real time</strong> in the participant’s portal.</p>
</li>
</ul>
<h2>Related Articles</h2>
<ul data-spread="false">
<li>
<p>Approving Participant Balance Updates</p>
</li>
<li>
<p>Budget Tracking (Participant)</p>
</li>
<li>
<p>Contact Support</p>
</li>
</ul>
<h2>Feedback / Help Option</h2>
<p>If you still need help, contact our support team via the <a href="https://app.myconsumables.com.au/public/customer-support" target="_self"><strong>Help Center</strong></a>.</p>

INTRODUCTION

This article explains how providers and coordinators can update a participant’s NDIS / SAH balance in the MyConsumables web app.


BEFORE YOU START

 * Logged in as a Provider.

 * At least one participant linked to your account.

 * Must have a stable Internet connection.


STEP-BY-STEP GUIDE

 1. Log in to the MyConsumables web app.

 2. Navigate to Participant Management.

 3. Select the participant.

 4. Open the Balance section in the participant profile.

 5. Click Update Balance.

 6. Enter the updated balance details.

 7. Click Save Changes.


IMPORTANT NOTES

 * When a provider updates the balance, no approval is required.

 * Balance updates are applied immediately.

 * Changes reflect in real time in the participant’s portal.


RELATED ARTICLES

 * Approving Participant Balance Updates

 * Budget Tracking (Participant)

 * Contact Support


FEEDBACK / HELP OPTION

If you still need help, contact our support team via the .

Update Participant Balance

Getting Started for Providers

Dashboard Overview

How to Place an Order for your Participants

Provider Notifications & Alerts Explained

How to Register New Participant 

Invite an NDIS / SAH Participant 

Participant Management Overview

Approving Participant Balance Updates 

Edit Participant Details

Remove a Participant

How to Track Your Participant's Orders

How Providers Manage Participant Scheduled Orders

Change Primary Supplier

Update Participant NDIS Plan / SAH Details

Order Management Overview 

View Participant Insights

How to Place a Scheduled Order for a Participant

When to Invite vs Register a Participant

Provider Management Overview (Shared Participants)

How to Invite a Provider 

How to Accept a Provider Invitation 

Managing Shared Participants 

Resources: Accessing Help, Guides, and External Links

For Providers